Return & Refund Policy — Ramply

Last Updated: June 16, 2025

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IMPORTANT: Please Read Before Ordering

All Ramply products are ramps and pet accessories with specific dimensions. Every product listing includes exact measurements in inches and centimeters, weight capacity, color photography, and a sizing guide.

By completing your purchase, you confirm that you have read, understood, and accepted these specifications. This agreement is binding and forms part of our sales contract.

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1. Product Dimensions & Color Disclaimer

All product dimensions (length, width, height, incline angle) are listed in exact measurements on every product page. We make no representations beyond what is stated there.

Color: Product colors may vary slightly from what appears on your screen due to monitor calibration, screen brightness, and photography lighting conditions. This is standard across all e-commerce and is not a defect.

Video Content: Any video shown in our listings, ads, or social media is for demonstration purposes only. Videos may be filmed using wide-angle lenses or camera perspectives that can make objects appear larger or smaller than actual size. The written dimensions on the product page are the only authoritative reference for size. If a video appears to show a different size than the written specs, the written specs control.

By placing an order, the customer acknowledges they have relied on the written product specifications — not on any video content — when making their purchase decision.

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2. Eligibility for Resolution

We accept issue reports within 30 days of the confirmed delivery date as shown by carrier tracking.

To be eligible for any resolution, customers must:

• Submit a request via info@shopramply.com within 30 days of delivery
• Provide their order number
• Describe the issue in writing
• Provide photo or video evidence of the issue when requested (required for all damage and defect claims)

Requests submitted after 30 days of confirmed delivery are not eligible for resolution under this policy.

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3. What Qualifies for a Full Refund

A full refund is guaranteed when the product arrives in one of the following conditions:

Full refunds under this section are processed within 5–10 business days to the original payment method.

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4. What Does NOT Qualify for a Refund

The following situations are not eligible for a refund or replacement, as they do not represent a product defect:

• The product is smaller or larger than expected — all dimensions are listed on the product page in both inches and centimeters. Customer did not verify measurements before ordering.
• The product does not fit the customer's bed, couch, vehicle, or space — it is the customer's responsibility to verify dimensions against their specific setup before ordering.
• The product does not fit the customer's pet — sizing guides and weight/breed recommendations are provided on the product page.
• Color dissatisfaction — minor color variation due to screen display differences is not a defect.
• Change of mind or general dissatisfaction not related to a product defect
• The product was used beyond initial inspection and then found to be unsatisfactory
• Misuse or improper installation resulting in damage

These situations are not defects in the product and fall outside the scope of this policy.

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5. Dispute Resolution Process

If you have an issue with your order, we require that you contact us first before initiating any dispute, chargeback, or payment reversal.

Step 1: Email info@shopramply.com with your order number and a description of the issue.

Step 2: Our team will respond within 2 business days and work with you toward a resolution.

Step 3: If you are unsatisfied with our response, you may escalate the matter.

Initiating a chargeback or payment dispute without first contacting us prevents us from resolving your issue directly and may delay any resolution. We maintain full records of all orders, tracking information, product specifications, and customer communications, and we submit these as evidence in any payment dispute.

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6. No Physical Return Required

Due to the large size and weight of our products, we do not require physical returns. Customers do not need to ship the product back. This means there is no return shipping cost to the customer. Resolution (refund, replacement, or store credit) is handled based on documented evidence of the issue.

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7. Delivery & Lost Packages

Once a carrier marks a package as delivered, delivery responsibility transfers to the customer. If tracking shows delivery but you have not received your package:

• Check with neighbors and all household members
• Check all entry points to your property
• Contact the carrier directly to open a trace investigation

If the carrier confirms a loss or mis-delivery, contact us and we will work with you to investigate. Refunds for packages shown as delivered are not guaranteed and are evaluated case by case.

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8. Approved Resolutions

For eligible issues, we may offer one or more of the following at our determination based on the specific situation:

• Full refund (for qualifying defects as described in Section 3)
• Replacement product
• Partial refund
• Store credit

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9. Refund Processing

Approved refunds are processed within 5–10 business days of approval confirmation. Refunds are issued to the original payment method used at checkout.

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10. Contact

Email: info@shopramply.com

We aim to respond to all inquiries within 2 business days. Please include your order number in all correspondence.

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This policy was last updated on June 16, 2025. Ramply reserves the right to update this policy at any time. The version in effect at the time of purchase applies to your order.